Case Study
Mitarbeiterin in der Verwaltung bei der Deutschen Post DHL Group

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Deutsche Post DHL Group is a global logistics and mail communication company with around 570,000 employees in over 220 countries. The Deutsche Post DHL Group includes Deutsche Post - as a pan-European postal service company and DHL - as a global company in the areas of international express shipping, freight transport, e-commerce and supply chain management. The company provides, among other things, With responsible action, targeted environmental protection measures and corporate citizenship, we make a positive contribution to the environment and society.

Disability and functional limitation of the employee:

The severely disabled woman has a walking disability, based on a disturbance of coordinating movements (ataxia). She relies on a walker for locomotion because of her disability.

Training and job:

The woman works for the employer as a civil servant in the house at at a MAIL Branch Duisburg.

Workplace and work duties:

The officer works at a screen workplace in an office. Her job covers various administrative tasks related to house service. For her daily work she currently only requires a sufficiently large office with ergonomic office furniture (e.g. working table and swivel chair) and appropriate room to move, to enable her a barrier-free movement with her walking aid or her walker. The office swivel chair in her workplace has a parking brake that prevents the chair from slipping away while the employee sits down and gets up; she can support herself on the armrest of the office chair. The office swivel chair was previously selected and tested together with a staff member.

Work environment:

The employee has a widened, acknowledged and illuminated handicapped parking place directly at the side entrance (Fig. 1). She covers the path from the parking lot or from her car to the side entrance of the building without walking aids. This is made possible by lowering the curbs and because of the use of a ramp with a low ascent and handrails (Fig. 2 and 3). The ramp is also illuminated (Fig. 4) and the lower part is heated so that it remains free of snow and ice in winter. A switch is located on the front door of the side entrance with that the door can be automatically opened. From the entrance door to the beginning area of the hall another handrail is installed on which the employee can support herself. At the end of the handrail a walker is available with whom the employee can move up to her workplace. That is on the second floor of the building and can be reached by a conventional passenger lift. On the way to work all corridor doors can be opened in each case by an electric motor via door openers and closers on the operation of a switch (Fig. 5) and then automatically closed (Fig. 6). For security reasons, a sticker with a warning label is located on the corresponding door (Figure 7). At the suggestion of the FASi an evacuation chair was bought, because the office of the employee is in the second floor.

Assistive devices used:

Rollators and Delta Gehräder (rollators) Handrails and railings Rescue equipment (Evac Chair) Worktables Work and office chairs (office chair with roller brake)

Keywords and Further Information

Funding and participation:

The disability-friendly design was funded 70% from the Integration Office. The contact to the technical advisory service of the Office integration and coordination of the action took place on the representative.

ICF Items

Reference Number:


Last Update: 29 May 2018