Case Study
Briefsortiererin bei der Deutschen Post DHL Group

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Deutsche Post DHL Group is a global logistics and mail communication company with around 570,000 employees in over 220 countries. The Deutsche Post DHL Group includes Deutsche Post - as a pan-European postal service company and DHL - as a global company in the areas of international express shipping, freight transport, e-commerce and supply chain management. The company provides, among other things, With responsible action, targeted environmental protection measures and corporate citizenship, we make a positive contribution to the environment and society.

Disability and functional limitation:

This lady has a spastic paralysis of her legs. The disability means that she has problems with walking and standing and is dependent on a walking aid. Her degree of disability is 100.

Training and job:

After completing a secondary general school certificate she was employed by the company as a sorter.

Workplace and duties:

She works in letter sorting with 5 other colleagues at the same time. Here she sorts the incoming letters according to postal addresses and postcodes. She takes the letters from a container and distributes these onto shelves. The shelf system to be filled has over 40 labelled compartments, which are marked with each postcode number. She places the letters according to the postcodes in the respective compartments. Finally these can be taken from there by her colleagues (and further distributed in the post office box system). Because of her disability she cannot carry out this activity in a standing position over an extended period of time. Therefore a special chair with an electric height adjustor was acquired for her workplace. With the help of this chair she can reach several shelf compartments (see picture) in a sitting position. The electric height adjustor (e-motor) is located under the sitting area and can be activated by a switch on the arm support. The container with the letters to be sorted is placed within her reach by a colleague. She can then continue working independently. The disability-friendly layout allows her to sort the letters without great stress and at the same speed as her colleagues. The job and employee described are located in the Saarbrücken MAIL Branch.

Work environment:

She can reach her workplace with her walking aid (walking frame/walker) without problem as the building is barrier-free.

Assistive devices used:

rollators work chairs and office chairs

Keywords and Further Information

Funding and cooperation:

The representative for employees with severe disabilities of the MAIL Branch first contacted the Office for Vocational Integration. The Office for Vocational Integration, as a possible financial supporter, evaluated their responsibility and finally referred the case to the pension insurance. They supported the disability-friendly layout 100%.

ICF Items

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Last Update: 29 May 2018