Case Study
Workplace design for a hired employee in the reception area


The medium-sized company manufactures and sells office furniture, among other things. also through direct sales.

Disability and impairment of the employee:

The woman has rheumatism. Due to the disability, she should not adopt one-sided or static postures. The GdB (degree of disability) is 60.


The woman previously worked as a telephone operator and is to be hired for the company's reception.

Workplace and duties:

The telephone and reception tasks were previously carried out by the sales staff, who were also assigned to this work. The company plans to permanently staff the reception with the switchboard with a new employee in order to relieve the employees of the sales. The work space in the sales area, which was too small and badly arranged for reception, offered hardly any options for a disabled-friendly design through the use of ergonomic office furniture. For this reason, a new reception area was separated off near the entrance and equipped with a reception counter. The operator now works behind the counter at a desk that is height-adjustable by an electric motor. Dynamic sitting is made possible in conjunction with an ergonomic work chair with footrest. Alternatively, you can work in a standing posture.

Assistive devices used:

Worktables Work and office chairs (with footrest / ascent and descent)

Further Information

The handicap-friendly design for the newly created workplace was promoted by the integration and inclusion office. The advice was provided by the technical advice service of the integration or inclusion office.

ICF Items

Reference Number:


Last Update: 16 Jun 2021