Case Study
Deutsche Post DHL Group - work design for an employee in detection of addresses with hearing impairment, visual impairment and anxiety attacks

Note: This text was translated by machine. Grammatical/Linguistic errors can occur. Links within this text are no longer available.


Deutsche Post DHL Group is a global logistics and mail communication company with around 570,000 employees in over 220 countries. The Deutsche Post DHL Group includes Deutsche Post - as a pan-European postal service company and DHL - as a global company in the areas of international express shipping, freight transport, e-commerce and supply chain management. The company provides, among other things, With responsible action, targeted environmental protection measures and corporate citizenship, we make a positive contribution to the environment and society.

Disability and functional limitation of the employee:

The man is severely hearing impaired. Despite the use of hearing aids hHis residual hearing is not enough to register/ detect acoustic information for communication, despite the use of hearing aids in the detection of acoustic information for communication. He knows sign language and can speak somewhat semi understandable. He is also almost blind on the right eye and suffers from anxiety almost blind since a robbery occur in certain situations since a robbery occurredon anxiety. Therefore It he can therefore not be usedwork on a single workstation. The degree of handicap (degree of disability) is 100.

Education and work:

The man worked for the employer many years and is used as a semi-skilled helper in the service center address management of the MAIL Branch Duisburg.

Workplace and work duties:

Among other things, the employee is responsible for undeliverable and damaged shipments at the address management service point. In order to determine the recipients or addresses of the undeliverable items, he uses a special program at his workstation to determine the correct addresses and to forward the items accordingly to the recipients. The options already available in the operating system for the adaptation allow a sufficiently large display of the screen contents. The damaged shipments are sighted, then welded in and also forwarded to the receivers or, if damaged, for disposal. The workplace is located in a hall directly on the wall in a room that can accommodate a total of five employees. The workplace is arranged in the room in such a way that the employee only has the wall behind him or "in the back" and can clearly see the rest of the room and the events. The employee performs his work tasks sitting at the workplace or work table but also standing or walking on shelves in the room. At work there is a hearing-impaired and visually impaired telephone (with large buttons and an LED display when making a call) for verbal communication with colleagues. Alternatively, it can also be communicated in writing by e-mail. When talking on the phone, the integrated telecoil of the phone allows a direct better listening of the speech without background noise, because the language is not transmitted by the sound to the microphone of the hearing aid, but via an electromagnetic field directly into the hearing aid. To do this, place the hearing aid on a telecoil.

Work environment:

Through the door to the production hall there is frequently a delivery on the day post For not surprising the employee by opening the door in the different work situations, previously an optical signal (flash lamp) announces the door opening. In addition to that, the door was equipped with an electric motor drive and a large surface button was installed in the production hall. The probe signal activates the flashing light and triggers temporarily delayed an opening of the door.

Assistive devices used:

openers and closers Behind-the-ear hearing aids landline phone signaling devices

Further Information

The hearing aids were provided by the health insurance fund and the aids for disability-friendly design were funded by the Integration and Inclusion Office. The contact to the Integration or Inclusion Office and the coordination of the measure were carried out by the Disabled Persons Representative Office and the Personnel Department of the branch. The consultation, measurements and adjustment of the hearing aids was carried out by a hearing care professional.

ICF Items

Reference Number:


Last Update: 8 Apr 2019