Case Study
Creation and design of a workplace for a courier driver with deafness


The small company offers express transports across Europe and only travels on behalf of a larger freight forwarder. The company has three full-time employees and two people in marginal employment. The employer plans to take on a permanent position or take on an employee with a severe disability who is currently still in the probationary period.

Disability and functional restriction of the employee:

The man is deaf and cannot perceive acoustic information (e.g. speech and signals) and cannot communicate verbally. Because of the disability, acoustic information must therefore be converted and appropriate aids used for communication. The degree of disability (GdB) is 100.

Training and job:

The man is an industrial mechanic by profession and has been driving vans for several years. He has been working for the employer as a courier driver for a month.

Workplace and duties:

The driver takes over express courier trips in Europe with a small van, including loading and unloading if necessary. He receives the orders electronically from the forwarding agency via a fleet management system with order scheduling. The orders are transmitted to the vehicle by radio and appear there on the display of the receiving device. The transmitted orders must be accepted or acknowledged by the driver within a certain time. Completed orders are deleted from the display, but are still available for later evaluation. For better route planning and orientation, a navigation system with a particularly large screen was also installed in the vehicle so that the directional instructions can be perceived optically better. The large screen also enables the system to be operated easily using the touchscreen. To compensate for the communication restrictions, the driver uses a smartphone with which he can communicate in writing with the employer and use the camera to display important image information, e.g. B. vehicle or goods damage. The smartphone has a dictation app as standard, with the help of which the employer has recorded various voice messages for the driver, which the driver can then use with the customers at the barriers with intercoms. Via the app for dictation with visual display for recordings and the microphone of the smartphone for voice input, it can also be visually determined when the intercom is being spoken to. A corresponding optical deflection shows this in the app and the driver can then start his voice message.

Further Information

The vehicle (incl. Fleet management system equipment) for the newly created job and the disabled-friendly design were funded by the Integration and Inclusion Office. The advice was provided by the technical advice service of the integration or inclusion office.

ICF Items

Reference Number:


Last Update: 4 Nov 2019