Case Study
Bildschirmarbeitsplatz im Vertrieb bei der Deutschen Post DHL Group

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Deutsche Post DHL Group is a global logistics and mail communication company with around 570,000 employees in over 220 countries. The Deutsche Post DHL Group includes Deutsche Post - as a pan-European postal service company and DHL - as a global company in the areas of international express shipping, freight transport, e-commerce and supply chain management. The company provides, among other things, With responsible action, targeted environmental protection measures and corporate citizenship, we make a positive contribution to the environment and society.

Disability and functional limitation of the employee:

This man has a visual impairment. He only has a limited awareness of optical information (e.g. characters of a certain size) and wears glasses. His degree of disability is 50.

Training and job:

This employee went through training as a middle ranking, post office civil servant with the employer and the predecessor in title. He works in back-office at Deutsche Post in the division GB Sales Post West/ZKAM, Bielefeld.

Workplace and work duties:

The employee works at a computer workplace in an office. There he is responsible for the reimbursement of postage franks from the franking machines for business customers. He uses a PC for customer correspondence, invoicing of the amounts and for administrating the customer data. The PC has been adapted as follows to compensate for his visual limitations: - magnification software (zoom lens software), - a high contrast keyboard with XXL labelling (enlarged-image keyboard) and - a 20.1 inch TFT monitor with a monitor swivel arm. Only by means of the zoom software the employee can, for example, read the enlarged and emboldened content of the customer database which is otherwise displayed in very small type-face. The monitor swivel arm fastened to the worktable means that the monitor can be positioned at an optimal optical distance and enables a good ergonomic sitting posture, which is further supported by the use of a manuscript holder. The manuscript holder (for documents in a paper format) is also at an optimal optical distance in relation to the monitor and keyboard to help relieve the eyes (continuous focusing is avoided).

Working environment:

Adjustable sun-blinds (roller-shades) were installed to avoid screen glare. These blinds were preferred to venetian blinds because they spread the light evenly. This provides an even light and a pleasant atmosphere avoiding direct and indirect glare but allowing day light into the room and simultaneously not distorting the view. Additionally, the blinds provide some heat protection from direct sunlight. A standing lamp is also available to provide more light if required. This lamp generates a special kind of light to avoid glare and can be moved flexible around the room for optimal positioning.

Assistive devices used:

general lights (working lights) input devices for computers special output software (screenreader) fixed-position systems assistive products for controlling illumination

Keywords and Further Information

Funding and cooperation:

The assistive products were 90% funded by the Office for Vocational Integration. The Ccontact with the Office for Vocational Integration, the special integration service for blind and partially sighted people and the coordination of these measures were carried out via the representative for employees with severe disabilities and the representative of the employer. The special integration service for blind and partially sighted people provided advice on these measures.

ICF Items

Reference Number:


Last Update: 29 May 2018