Case Study
Lagermitarbeiter bei der DHL Solutions GmbH

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Deutsche Post DHL Group is a global logistics and mail communication company with around 570,000 employees in over 220 countries. The Deutsche Post DHL Group includes Deutsche Post - as a pan-European postal service company and DHL - as a global company in the areas of international express shipping, freight transport, e-commerce and supply chain management. The company provides, among other things, With responsible action, targeted environmental protection measures and corporate citizenship, we make a positive contribution to the environment and society.

Disability and functional limitation of the employee:

The man has a visual impairment from birth. His vision has been steadily deteriorating over the years. It can only be enlarged and contrast perceive visual information, such as font. The degree of handicap (degree of disability) is 100.

Training and job:

The man has been employed for many years at Deutsche Post AG or its legal predecessors as an auxiliary force. For several years he worked in the Telelog branch of Deutsche Post AG in Bonn or the DHL Solutions GmbH (subsidiary).

Workplace and duties:

The employee's workstation is located in a high-bay warehouse, which belongs to the DHL Solutions GmbH. The DHL Solutions GmbH, is a logistics service specially designed for large corporate clients such as Deutsche Telekom. In the warehouse the employee ist active in the goods receipt processing. Another task is the control of incoming packets belongs for completeness. Are the packets properly packed, the staff labels generated for storage and attaches them to the loading equipment (e.g. containers, pallets or mesh boxes). In order to fulfill the job requirements despite his visual impairment, he uses a small and portable electronic magnifier loupe (Handheld reader) to read the product labels and labels. The creation of delivery notes made on a disability-friendly workplace screen or computer to compensate for the visual disturbances with: - a 21-inch flat screen, - a magnification software, - a large print-contrast keyboard and - a camera reading system (screen reader) is equipped. The combination of the tools used allows a larger and higher-contrast display of information on the flat screen of the computer. The camera reading system is specifically used to enlarge the written documents in paper format. The camera reading system used has a cross table for accurate positioning of the templates. The camera head is rotatable and can so quickly be adapted to the different templates (portrait and landscape). The use of mobile and stationary tools allows the employee to work independently.

Assistive devices used:

Video systems with bigger picture (screen readers) Keyboards (large print keyboards) special edition software (magnification software)

Keywords and Further Information

Funding and participation:

These aids were funded 100% by the Integration Office. Contact with the Integration Office or for specialized services for blind and visually impaired people as well as the coordination of the action took place on a representative of the employer and the SHE representative. The specialized services for blind and partially sighted people accompanied that measure with consultancy services.

ICF Items

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Last Update: 29 May 2018