Case Study
Abteilungsleiter bei der DHL Global Forwarding GmbH

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Deutsche Post DHL Group is a global logistics and mail communication company with around 570,000 employees in over 220 countries. The Deutsche Post DHL Group includes Deutsche Post - as a pan-European postal service company and DHL - as a global company in the areas of international express shipping, freight transport, e-commerce and supply chain management. The company provides, among other things, With responsible action, targeted environmental protection measures and corporate citizenship, we make a positive contribution to the environment and society.

Disability and functional limitation of the employee:

The man has a visual impairment. His residual vision in the left eye is 3% and in the right eye 50%. He is limited in perceiving visual information (font, symbols, etc.). The need for a workplace design suitable for the visual disabled was found through a comprehensive medical examination. He also has an organic disease with balance disorders. The man has a degree of handicap (degree of disability) of 60.

Education and work:

The trained forwarding agent works as a department manager/ Head of Department for DHL Global Forwarding GmbH in the field of ocean freight import in Nuremberg.

Workplace and work duties:

The Head of Departmentis working on a screen-workstation in an office (see picture). On its screen workstation he worked as the computerized/ IT-supported order entry/registration, results yield controls, monitors credit limits and is responsible for the correspondence with the customer. A special software has been installed to compensate for the visually impaired, which increases the content on a 27.5-inch flat-screen /large-screen and displaies better contrast. During the installation of the software of magnification the particular rules and regulations of the company had to be taken into account to guarantee the security of data and the network. In addition to the software and the big screen the head of departmentgot a large print-contrast keyboard at free disposal. For enlargement of documents in paper format he uses a hand-held camerareader or mobile screen reader. The easy-to-transport hand-held reader can be brought to meetings or applied elsewhere. With the help of locally specialist integration services for blind and partially sighted people it was determined what tools could be used.. The actual deployment, commissioning and instruction were then carried out by the manufacturer of Remedy. The disability-related limitations of the department manager are balanced through the tools , so that he can perform independently the work, both quantitatively and qualitatively.

Assistive devices used:

video systems with bigger picture (screen reader / mobile hand-held camera reader) Keyboards (large print keyboards) special edition software (magnification software)

Keywords and Further Information

Funding and participation:

Workplace design was to 50% funded by the integration office. The coordination of the operation and the making contact for integration office was carried out by the Health Manager. The contact for specialized services for blind and visually impaired people was made by the supervisor after the company medical examination. The specialized services for blind and partially sighted people accompanied the measure with consultancy services.

ICF Items

Reference Number:


Last Update: 29 May 2018