Case Study
Bildschirmarbeitsplatz im Vertrieb bei der Deutschen Post DHL Group

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  3. Arbeitsplatz|(p542602)Arbeitsplatz|(p542603)Arbeitsplatz

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Deutsche Post DHL Group is a global logistics and mail communication company with around 570,000 employees in over 220 countries. The Deutsche Post DHL Group includes Deutsche Post - as a pan-European postal service company and DHL - as a global company in the areas of international express shipping, freight transport, e-commerce and supply chain management. The company provides, among other things, With responsible action, targeted environmental protection measures and corporate citizenship, we make a positive contribution to the environment and society.

Disability and functional limitation:

The woman is visually impaired. She can only perceive visual information (e.g. print) if it is enlarged and emboldened / full of contrast. Her degree of disability is 70.

Training and job:

She completed training with the company as a business woman for office communication and since then has worked as a marketing assistant within the Business Department Sales Post ÖS/ GWK in the Direct Marketing Centre Leipzig.

Workplace and duties:

She advises small and medium enterprises on the phone and at seminars/trade fairs about mailing letters and advertisements and the dialogue marketing. The customers are acquired by her and invited to the relevant seminars or exhibitions in the Direct Marketing Centre. For setting up and administering the client data at her computer workstation in the office she uses a special client database. As well as this she is responsible for organizing the delivery of the advertising mailshots. Client acquisition and support is associated with frequent and long telephone conversations. To her tasks belong administrative things for superiors and the team. The workplace, or PC, in order to compensate for her visual restrictions was equipped with enlarging software, a camera reading system (monitor reading equipment), a large letter contrast keyboard and a 22 inch TFT monitor (Figure 1). The appropriate aids were tested by her with the basic equipment with the aids for a week in a vocational support centre. In the meantime a complete second equipment is sponsored because of the surface deterioration of the keyboard and the modernization of the hard and software. By means of special software the content on the monitor can be enlarged and emboldened, which stands at an optimal visual distance for her on the desk. When installing the software special conditions and company regulations had to be taken into account so that the security of the network and the data were guaranteed. The installed camera reading system has a cross table for exact positioning of the papers. The camera head can be turned and therefore can be swiftly adapted for the different papers (portrait or landscape). She uses the camera reading system (Figure 2) to enlarge the templates on the second monitor, or to fill out forms. For enlarging the information on forms which cannot or only awkwardly be enlarged with the camera reading systems, she uses a hand camera reading system or mobile monitor reading device (Figure 3). This mobile and easy to transport system can also be used by her in meetings or at other workplaces. She is very satisfied with the disability-friendly layout of her workplace as she can quantitatively, qualitatively and independently carry out her work. This example also serves as an example for five similar adapted offices or computer workstations for visually impaired employees: - Scheduler for traffic in the MAIL Branch in North Berlin - office administrator in the MAIL Branch LETTER Bremen, who reads documents in paper size with magnifying glasses - Postal clerk (administrative clerk) in the MAIL Branch in Coblenz (area of work preparation) - Postal clerk (administrative clerk) in the MAIL Branch Göppingen, here were an additionally standard lamp for a better perceiving and illumination and a sticking monitor swivel arm equipped for maintaining a optimal visual distance to screen and the taking of an ergonomically posture during screen work The last three mentioned above do not use hand camera reading systems.

Work environment:

This employee uses public transport for her journey to work. With the aid of a hand telescope (prism-monocle) she can read for example the journey time tables and bus descriptions.. In the similar example of the Mail Branch Bremen, an employee uses a taxi for his way to work and because of his walking disability he has a walking aid.

Assistive devices used:

general lights (working lights) magnifier glasses, lenses and lens systems for magnification binoculars and telescopes image-enlarging video systems input devices for computers special output software (screenreader)

Keywords and Further Information

Funding and participation:

The aids were supported 100% (Department sales ÖS/ GWK – Direct Marketing Center Leipzig) by the Office for vocational integration (60 % from MAIL Coblenz). Contact with the Office for vocational integration or specialist service for blind and visually impaired people, as well as the coordination of the measures, took place through the representative for employees with severe disabilities and a representative of the employer. The specialist service for blind and visually disabled people supported and advised on the measures.

ICF Items

Reference Number:


Last Update: 4 Jun 2018