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Case Study
Interview zur Arbeits- und Beschäftigungssituation einer Buchhalterin mit einem Cochlea-Implantat im Rahmen des Projektes GINKO

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The following interview was conducted within the project ginko and deals with labor and employment situation of hearing impaired and deaf people.

Ginko:

Yes, so before we start now with the profession, I would still like a little get to know until your person and how is it with your Hearing Worker:. Yes, I will now tell when I've now hearing impairment, right? So I mean, in my profession I am now over 30, 40 years. Also, always in the same occupation, in accounting. And I'm here in the company now for 12 years. And hearing impairment I have been 2 ½ years. And since I'm deaf in one ear and the other ear I have only 30% and then had half a year so the work as well give up, because I with all the operations and hospitalizations that lasted just until then could integrate me again. I have previously worked full-time, ie 40 hours and now work but only for 20 hours. That's what I get Thanks be to God through that keep me, even if I'm doing half a job, because more I can not, then the concentration hear later on. So, what you want now

Ginko:

Well you tell but again, how it came to now that you are deaf? What happened

Worker:

So I have had a sudden loss of hearing, I have had six acute hearing loss in the last 15 years. And the last one was, so I've always worn a hearing aid, due to the acute hearing loss, the last 1/2 2 years ago, was just so that the hearing was completely gone. That, so also there was nothing with any hearing aid, but it was easy, the worm was, as no more hairs were there. They are all flat. So then you just try hard, I can hear again by this CI. Half a year lasted until the had come

Ginko:

Do you let Cl 2 years ago einoperieren

Worker:

So I was so half a year practically deaf, if you will, so I could not hear. And then, to all the investigations were by that lasted about half a year, then I got the CI. And then I am also joined here again. Before, I did not work here because that just was not possible, only with 30%, there was nothing. And I still have to say that I by this sudden loss of hearing and physically, so I had the dizziness and could not even, neither car was able to drive, nor anything that did not go at all. That's why I will pause even half a year and did this by reintegrating and then worked up just 20 hours. And the sudden hearing loss, you do not know where that comes, which is from now on the same. In holiday at the beach, the last day on the beach was my hearing gone, all of a sudden

Ginko:

And as you now understand the colleagues or general as you understand the voices worker

Worker:

Yes, they are just different, they are no longer of course, who are now synthetic, which are now electronically or so. That's why I miss the music because the music, those are quite a lot of sounds and these very many sounds that creates not that kind. So listen up, all my environmental sounds quite different. Sounds like synthetic, does not sound more natural to

Ginko:

Are you struggling to understand people? What they say

Worker:

Some already when the mumble too much. For example, if men have beard and not get her lips apart. And then I have sometimes felt, and quite typical of the - man. Then I have problems

Ginko:

And what degree of hearing loss you have now? How is the classified employee

Worker:

Well, since 70% and as zero, so there is actually no, no more. So there's just 70% broken, so 30% is still there

Ginko:

Do you have a disabled pass

Worker:

Yes, that was almost the first thing I did, because I thought: something needs to happen now! You have to do something now! One for the severely handicapped that was so what I as ... Yes, I could do everything over the internet and do it yourself and go to the doctors and so that was good for me. Now I can not hear you, but I can now at least a little bit what to do, now I can at least try something ... This severely handicapped was for me as a bit of the character: You are now severely disabled and now leb 'it! . So, this was actually more ... I mean, an awful lot you have not by the severely handicapped. Well, I now get half of my car taxes again. I get 1060 euro from my taxes I paid in the year yes, but more that's not already. So what I claim. But for me, this severely handicapped was just as well as the sign: You have to because now live with, you are severely disabled and you now have the card and is good.

Ginko:

Since we are actually already talking about the next topic: career choice , job search and job application. How did you get your jobs

Worker:

My present? Since I applied. But since I was also not severely disabled, but since I was listening to the whole normal. Quite normal, really quite normal written an application and am running here as an accountant

Ginko:

For 12 years, or what you said

Worker:

Yes, for 12 years

Ginko:

For 12 years are you on here. And I have understood correctly, there were then in the meantime, but a company employee AC

Worker:

Here! Yes, yes, exactly! At the time that was on XXX, so this is because the accounting department that Vorfirma where I was then, which has been so dissolved. I then came over here, with the next company. So our boss, our accounting chief, who has practically started here and then moved from its crew of people who have then built here

Ginko:

But you had said that you have already had several acute hearing loss, the last in the 15 years

Worker:

Yeah, well, right. So I already had the hearing aid, I had already in the Vorfirma, but that was not an issue. I've also never said

Ginko:

How would you describe how you were there in the hearing impaired worker

Worker:

Not

Ginko:

Not at all

Worker:

Since I I heard all normal

Ginko:

How was that with the hearing aid? Did you want that, or can you tell me, why did you then also get

Worker:

Welches, the earlier Ginko: Yes Worker:. Yes, just because the hearing had been damaged by the acute hearing loss. That's why I have since then already had a hearing aid on the left. Since I did not have one on the right side, which I now get to the CI

Ginko:

And you were able to compensate fully the Hearing

Worker:

Yes

Ginko:

And that was once been the subject of in your job that you have the hearing aid, hearing impairment are thus to some extent, the worker was already Thread: Yes, sometimes, but not really. Actually, only ..., but already. Sometimes, when people were wrong. When they approached me from the other side, or I have also had the work so that I always had the door just to the listening side, for example. So there we have already taken. Or I already made sure that I will not sit somewhere that I somehow difficult listening side then ... but that was by the hearing aid all good

Ginko:

And then you have indeed had this last sudden hearing loss, so on one side you have then yes deaf. Then had these hearing disability here on your work worker What influence: Well, the phone I could not take anymore. So I can not use the phone now. In any case, not more, if what comes from outside, so the colleagues I am then ever and I accept that. And then try to smooth things somehow. So phone in advance and yes even the concentration, I can no longer like six hours, then I have to switch off, then I will be too much. So that's already been a hindrance or still is. Yes, that you just no longer will notice anything when people come in the door and then say something. I also do not get with. So that must have come to me, if anything. And I have to just stop ask very much whether I'm interested in, so with concerns or not. If who enter that concerns me yes sometimes not at all. This is valid for my colleagues, and I have not even necessarily know. But it's a nuisance, that you always have to ask again: that's important to me? Then be so kind as to come to me and tell me that again myself

Ginko:

Yes, and then they had also said yes, then you might half a year not working

Worker:

Exactly! Just

Ginko:

What was that

Worker:

Yes, I was at home and was sick, so how can you say that, for me that was a cut, because the first hospitalization, because you have me said, yes, that is probably nothing more with the work, you'll see that you stay at home. The one with the ear, which is nothing more. So then that was once the first one and then I had a few times this swindle. So I could not see straight yes. So I was really sick, so it was right for me a section where I said: So, either you berappelst you now and even try anything or you stay at home and stick your head in the sand or shoot you. (worker laughs) As I was then released from the Krankenaus since then my ENT doctor has just said, So, that will not do, we must do something. We will now send you as city XXX and try, if you get as a CI. So, at the moment, so as my ENT doctor said that since I'm already in this city XX BSD in the club and have written've even asked by e-mail: what can I do? I can not hear, there are somewhere tips? Is there somewhere what? So and then had the whole back written by the BSD me, very sweet and sent me documents which then has also told me of the hard of hearing and the CI group and so on. And then I went back. Then my husband went there I was, because I could also not alone. And then we have the heard by the people who then had CI's and so on. And so that was really for me so the thing where I said, well, it goes on, you can now get as a CI and then you can hear again. Then you can also work again. But this process, which was a learning process for me, it took incredibly long time, until I came back in the right direction then. I still can not stop and I need, but can continue to make. Yes, and it took half a year, the first investigation was in town XXX, then wait again. Then the second investigation. Yes, it is and that's wonderful. And then wait again, which is then yes you just go on as a queue, then a date for surgery, then you had to wait so again. Then was the date for the setting, then you had to wait again. So that took half his year, till you ... I was then in between here before and have tried to work, but it was not from dizziness ago, was simply not there. Yes

Ginko:

As for the company employee has responded: So my boss, who was also completely off the roll. They thus also visited me at home. Have so tell me: you can do it and it will come and so on. And were so very worried that I will come back and I can make it through. And that they also just try everything that I come back inside. So has helped me a lot, otherwise I do not know

Ginko:

How was that then when you get the CI? What happens then is when did you come back here in the company

Worker:

DC when I got the CI. Then I started again. Then I'll be come back. And, in between I had to back to the hospital, I remember, but true. Since I got the CI, then I had to once again between the hospital because through this great OP by the CI I've had gall stones that had to get out first. This lasted well again another week, but then I started again. And then all that was once very strange because all other voices, everything else that was really weird. But I'm also with two hours, so this reintegration is yes: only once 2 hours, then 3 hours, then 4 hours, then 5 hours. And I've also pulled so. So once been just 2 hours here and then only 3 hours. And I have still not even done my job again. I then so logically in the half-year had to be made so any further. The then have my colleagues ... my work was then split and then I'm so piece by piece then always something retrieved from the. Until I almost had all my work again. But that has lasted. The fact that I have not worked for so long, is so clear, I really could not all take so again, as before

Ginko:

And was there problems with the understanding and the hearing by the CI

Worker:

Yes. But is there today. I can, for example, in the office my colleague who sits opposite me, or if the converse so across, then I can not get with that. But as I got used to after 2 1/2 years on it. That is so! If something is important, they say it to me directly then

Ginko:

Was that so that you after you get the CI could again understand immediately worker

Worker:

I could hear again. Understanding is something else. I could hear and I could partially understand my husband, but I could not quite really understand him. Because my husband is also a Barträger and mumbles a lot. Since we had only a little rope in. However, this was also very, very often blocked, so set. The CI has been adjusted every quarter years with me and is now again made also every year a piece over and over again on

Ginko:

How the hell was that when you had this sudden loss of hearing, as you have informed the employer employee Worker : Yes, I did it myself so not informed that went all over my husband at that time. So who were already very shocked, I think. So I do not know how this was the reaction

Ginko:

Okay Worker: I think because my husband had to call up and say, So, the first has to now go to the hospital, my wife and have to wait and wait. After that I myself have always had contact with my colleagues, then actually getting a little bit informed by e-mail and was what so went here. So were pretty shocked everyone, yes

Ginko:

Then you said that you have made such a reintegration program. Who you support it? Which authorities may? Or was there someone

Worker:

So, I would say, my doctor and the insurance company. But actually no

Ginko:

Well, then We check your daily work. What is your daily work and what influence the Hearing on

Worker:

Yes, so once already when the phone rings, I then can not remove it. Where this is not very often with us in accounting. So we do not have much to do with the phone. Then, actually a disability is actually just that I just stop when someone is at the door and says any of these things, or something reinruft that I then do not understand. That I then again have to ask: Hello, I need to know?. But otherwise has changed great actually nothing. I have my work, which I made before, I do now also. Except, as I said, the phone calls, but when it comes to any reminders or comes to any invoices that you can now do everything already by e-mail. So very rare that I then once a colleague please make sure it is calling for me somewhere. But then also make the

Ginko:

How does your working day look like? Describe times but when you come to work in the morning, what do you do and how to do it then

Worker:

So really what I'm doing that job? So first of all comes the bank, payments are handled by me. Every morning, the bank statements. Then the payments are processed, then come in invoices that are posted. Then reminders come in that need to be processed. Either the bill is already paid or the invoice is not there or the bill is wrong. I have to then edit it. Then we have the quarterly financial statements, then I have to make the financial statements, then I have to make the quarterly financial statements. So practically balance sheets and profit and loss account. Then, what I still have? Then I have any collections that any Excel spreadsheets that I need to edit. This is actually as the Daily what I have to do. Then we have a meeting every 14 days, where all sit together. And everyone tells what was somehow important in the week or in 14 days. And then, nothing. Yes, I do, so Excel tables, working out, so the quarterly work. Edit profit and loss account and payment, edit invoice

Ginko:

Are the activities that you do for himself alone? Or employee Yes! Yes

Worker:

The'm doing to myself

Ginko:

Do you work in certain things with your colleagues together

Worker:

Actually, little, really little. We actually have any such a purpose with us. So although these are all the same work areas generally. Except for a colleague, but otherwise really is every man for himself. Or just the quarter things that need to be discussed with my boss or the boss. The are then discussed again

Ginko:

An example you mentioned, which is not so easy telephoning. How are you going at work with such problems to worker

Worker:

Now if something is important to make phone calls, I ask my colleagues that they do it. That they then call for me and then practically translate for me what I should do

Ginko:

And how react colleagues on

Worker:

all-loving, naturally. This is for a matter of course that they'll help me, no problem. And there are already sometimes situations where you just can not do email and is not at all that will make them both that they actually do all, so as even my boss answers the phone and says, Come here, I call as it is here

Ginko:

You have indeed made the experience before the sudden loss of hearing, as was because your workplace and how it is today

Worker:

So from work it's the same thing. This is completely the same, there is no difference, just except that I just no longer pick up the phone. I also have this door stopper, which I also have with me. The fact that the door opens. This bell, which I still have with me as I ask then mostly a colleague, then when I watch and just can not see who it is that then go down or I'll go myself down and watch, then who is in there come . Because the light is so stupid, because never in front of it. The always stand beside it (worker laughs). Then you can not see who the one is. So even that is still with me, so they have not taken away

Ginko:

Are there things that you would want for the work that you would support, also to better deal with the Hearing what you but have not gotten

Worker:

Yes, what I still do not get the course is also to me. So what I still hope this is such a system, as a, well what's the name, na now still do not care. For such an office. That I can hear better, but I think this goes not with us. Because through all the screens and all the PCs that are there below us, this noise is in itself already so high. But since I had already taken up with someone. The actually wanted to come to my office times above and wanted to look at and wanted to help me, from what is called for the same ginko: (Ginko is interrupted) Worker compensation: Something like an office .

Ginko:

Integrationsfachdienst

Worker:

Yes, exactly, just that ginko

Ginko:

or

Worker:

Yes. But here we are again strayed. And then I once had the idea

Ginko:

Excuse, because you mentioned the straight, you mean an FM system? An FM system with microphone? ? Or employee Yeah, something I had thought! But I do not know, do not know if that necessarily what brings

Ginko:

How do you use the or how would you who want to use

Worker:

Yes, I also do not know if that works. Because I imagine that if an induction coil ... And if I switch it and I have this plant that I can then better listen to my colleagues. So I have now been twice or several times seen at these events from the BSD or even noticed that it's also much easier when you sit in such a round and then I can really understand. And then I thought, maybe if as such a system is based purely in my office, but I do not know. So I had ordered me from any company ever had a device and have the ever so for our circle, as something constructed. But that was not, that did not work, that's why. But I think that I do not need. This goes on everything. Maybe a secretary, I would like to maybe once. So every 14 days, when we sit in a big group and everyone tells then, then I get nothing. And my colleague, who then always writes on who writes with. And then I can, then we go then again through everything. Since I had ever been so the idea. You could do so, that would even I am entitled, I believe that you as a secretary herholt every 14 days, for an hour. That is no longer than one hour. And, oh, there you are then too lazy for that then everything goes as

Ginko:

Do you remember that you do not get the, or

Worker:

Yes, that then also. I will also not make an effort. This is so, so here wants to do my job. And if now that someone would come and that must, too, I do not know, then maybe it bothers the other colleagues, if then there's one sitting and I do not want then. These inevitably comes. End of the year I'm going to 60th I'm here now for 2 years and now maybe there's something like making an effort for 2 years, then I did not want to

Ginko:

Are there specific rules? So rules of communication, how to communicate with each other

Worker:

Nope, not really rules. Nope, I did not know now

Ginko:

Just make sure that you are getting the information, get the others. So realize the decisions correctly Worker:. No, there are no rules, I have myself to make sure I learn in all of this. I realize, if I do not learn in something when something is back and then - oh yes

Ginko:

What are you doing

Worker:

Yes, I am angry of course, but ultimately I can, too? not change. Sometimes it's just that I give on these great sessions or so in between somehow, if so what was then somehow that I then ... But if I do not necessarily need it for my job, then it is not so bad. Just when the then walks past me

Ginko:

Well believed, it is now an important information worker

Worker:

Yes, it is, of course ... but I get the most with. But since my colleagues to ensure that I then mitbekomme that. If it relates to my job, so I'll get either in writing or they come to me and say it or not. This has been going. There's also too important, because I'm already

Ginko:

You also said that your colleague, then writes down even at the meetings. Have you asked them

Worker:

Yes, it is tagged as a bit of writing down if she does that? Whether they would do that for me? And then she said: Yes, no problem and then it writes the tags on. It is enough for me already, I usually get indeed the key points with. Or do I get with even a lot, but when then is a discussion about it and then something important comes out of this discussion, which you will then difficult that I can filter out. Because that is not so, then told at some point: Yes, yes, we make das. But I then no longer mitgekriegt who now now what did and that is of course important that they then told me and that I then know that. This makes

Ginko:

Is there of such meetings and protocols Worker:. No, No, unfortunately, that's the thing

Ginko:

Have you ever wondered if there could be something like that ?

Worker:

Yes, sometimes. If, then it will probably only give bullet points, and this discussion, which is indeed around it since made that would then yes no take notes that way. That's why I had thought for me that let's see such a secretary for me ... Then would probably all sorts of people. No, will not be made

Ginko:

And there may be other such visualization techniques? For example, a projector? A presentation that you can read as well as things. Is there something like

Worker:

So that we have made, if now training have been, we have always worked with the projector, and then I've also always a small SmartLink I then to that grant of the lecture was held. The drum has the hanged, so I then a bit direct hear that. Where then yes again, the problem is that the debates are gone. So then I really only clearly the language heard by the person who did that. But since I have not had any problems. So did they actually all been through, so that I have which is either completely laid, then the SmartLink

Ginko:

This SmartLink, where you have the ago

Worker:

The I bought, I have from the professional. Since then we have tried, if that is good and then I bought it to me

Ginko:

Do you have the bought for work or for leisure

Worker:

for both. I got him but prescribed as a tool by the doctor. And then the insurance company has to pay something

Ginko:

Have you considered whether you speak with the employer of that as well as procures a device

Worker:

(silence, shaking his head?)

Ginko:

Use else other aids

Worker:

No, except this SmartLink I have nothing

Ginko:

Well, I still have an issue: laws and rights. How do you know your rights as a worker

Worker:

Actually, I know the not so real. (Worker laughs) Just as hearsay, so by the Association. So with the hearing aids fit, for example, that's what I get from the DSB. But else that I can submit this mean that I then just get taxes back. But otherwise, I do not know what you actually for Rights

Ginko:

And how was this advice that you have received since

Worker:

That was good, so for me. I've got everything, if I wanted something, think I have it all now so exhausted that I have for rights and non-rights

Ginko:

As you wish for, so how must be a consulting

Worker:

So you know myself not that really what it is for laws when one is so hard of hearing and that was as good that she told me that I have just the card because just got and then was for me also very important that I, I was also at the pensions, for the LVA and have requested that I get a pension, a Prorated. So this got me even telling from BSD that are still to be trying that. If I now own not have guessed. So that kept me well advised

Ginko:

Would you still want other bodies also advise

Worker:

So, what I always say, so my doctor a very nice and quite a nice ENT doctor, but about such things, because I've heard nothing at all from him. And who has not even any clues to the club, to the hard of hearing club in his practice for example. And that has me already, I've also told him, and I actually felt as a deficiency. That one there himself must take care of it as deafened or hard of hearing. So I think it should have a little bit too out of the ENT specialists. The fact that the at least interpret them in their practice. The say, here, if you're deaf, then you can go here and go here and go there. This was, for example, in the hospital and at all not at all. So in the hospitals, since I was released. Yes, you're deaf and watch as you come clear and you go so now to your ENT doctor that somewhere a little bit what was that you can turn to some points that you can get help there that was not at all. Also das habe ich alles selber rausgefummelt, das war nicht so schön.

Ginko:

What do you mean, how can you inform all people with hearing impairments better?

Worker:

Yes, actually, if I have a hearing impairment, I'm actually getting to the doctor. Or the audiologist. And the acoustician for example, I have never seen a brochure of any associations. From any Schwerhörigenbund clubs. That would be as well, there are quite a lot of hard of hearing, and sit at home alone and there's this club where you can really exchange, where you can get help and everything and there is, for example, nothing. So the acoustician, the Otolaryngologist, that would be for me so that I think, because people come out that are hard of hearing and who somehow need help and they get so turn the BSD. Yeah, well, the Internet of course, the course, but otherwise.

Ginko:

And now with your experience, would you suggest an authority that would be appropriate also to advise?

Worker:

So I now know only this equality, this, as you said earlier?

Ginko:

The integration service?

Worker:

Yes exactly, the integration office.

Ginko:

Or the integration office. Have you given any experience?

Worker:

So because I had sent there an e-mail. That was just at that time to my work. And who actually responded quite nice and made very quickly via e-mail the. That is now up to me that I can grind the so a bit. First, I have the Integration Office of the City XXX angemailt. And had I then emailed back that it does not have jurisdiction, because the city now is XXX and that would be XXX. So then he had told me that I should me to turn to the and in XXX and I have now done, but that is now already ... and somehow we then strayed by. So, what I actually ... He had me then sent some of what I can order me and that I can try it and so that's what I did. But now I have not yet reported back to him. Maybe I will but because this time secretary, so I'll get something. That goes also over his desk.

Keywords and Further Information

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ICF Items

Reference Number:

Pb/110816


Last Update: 12 Aug 2014