Case Study
Berufskraftfahrer bei der Spedition Giesker und Laakmann GmbH & Co. KG

There are 3 images available for this case study:

  1. Ausbildung am LKW|(p111056)Verladen von Baustoffen|(p111057)Kommunikation im Kundenkontakt
  2. Ausbildung am LKW|(p111056)Verladen von Baustoffen|(p111057)Kommunikation im Kundenkontakt
  3. Ausbildung am LKW|(p111056)Verladen von Baustoffen|(p111057)Kommunikation im Kundenkontakt


The family business Giesker and Laakmann is located in Nottuln near Münster. With a fleet of around 100 vehicles, building materials are delivered throughout Germany to the corresponding construction sites. The forwarding company is an employer for 178 employees - including two deaf employees who help to meet the needs of professionals that are quite large and difficult to cover in the enterprise and in the industry in general.

Comment by the employer:

"Inclusion can only work if companies are involved and willing to pay the costs and organization, and it would be easier for companies to get the same grants for occupational inclusion as for other areas of society, but with a sincere willingness to There are no hurdles that can not be overcome with relatively simple measures to engage inclusion in your own company: Businesses should abandon their fear of contact and bravely hire and include employees with disabilities. "

Disability and functional restriction of employees:

The two employees are deaf. Acoustic information, such as signals (eg warning signals) and spoken language, must therefore be converted into visually or tactilely perceptible information for them. On the one hand, this leads to challenges in teaching the relevant training content as part of the training and, on the other hand, communication becomes more difficult when dealing with the clientele. The GdB (degree of disability) is 100.

Education and job:

One of the staff completed a three-year digital media design course before opting to work as a professional driver. The other employee had a desire to become a truck driver since childhood, but this was not possible in his Belorussian homeland for people with deafness. When he came to Germany, he was able to learn his dream job here. The application process at Giesker and Laakmann proceeded largely like other people who apply. In the job interview, pen and paper were used for communication. The forwarding company had previously trained a young man with deafness and was accordingly open-minded due to this positive experience. The training content was no different than listening drivers. However, a specific driving school was commissioned for the training, which has courses tailored to people with hearing impairment in their offer (Figure 1). Sign language interpreters were hired for vocational training and the final exam. For the IHK examination, the apprentices received compensation for the disadvantage after having applied to the Chamber, d. H. The duration of the examination was extended. This ensured that the longer time needed to understand information and understand the contents of the exam could be compensated.

Workplace and work duties:

The professional drivers deliver construction materials to construction sites on behalf of the producing building materials companies. For this purpose, they drive conventional trucks or trucks and use crane and forklift to load the goods at the building materials company and unloading at the construction site (Figure 2). The orders are awarded using a system with logistics or scheduling software and a corresponding device with display in the truck. The daily required communication with dispatchers takes place via smartphone via WhatsApp. In addition to the driving activity also administrative work, such as the pick-up and delivery note processing and expense report, are part of the daily tasks. In addition, the employees regularly come into contact with employees from the area of ​​the warehouse, skilled trades and those responsible on the construction sites (Fig. 3). In addition, the professional drivers are responsible for the care and maintenance of your vehicles. In direct communication with the clientele, this has always been understanding. If improvised communication with the help of gestures, facial expressions and gestures by the hearing person is not sufficient, a smartphone can be used as a writing instrument for communication.

Work organization:

In the case of further education outside, sign language interpreters are engaged. In-house training uses a computer with a microphone and speech-to-text software (input software), which simultaneously transmits the speaker's words as text to a screen using a beamer. As with our customers, we communicate improvised with our colleagues.


In addition to the acoustic warning signal from the distance sensors, better reversing cameras have been installed on the trucks to ensure the timely detection of obstacles when reversing. The cameras have a higher resolution than conventional rear view cameras and a colored distance bar as additional visualization.

Assistive devices used:

input software backup camera

Keywords and Further Information

Funding and participation:

The company Giesker and Laakmann has borne the cost of better rear view cameras and the speech-to-text software itself. The use or promotion of sign language interpreters can be done by the Employment Agency within the scope of professional participation (eg in job interviews or in the preparation and training) or as part of the accompanying help in working life by the Integration or Inclusion Office (eg. during meetings or further education).

ICF Items

Reference Number:


Last Update: 2 Nov 2020