Case Study
Arbeitsgestaltung in der Anschriftenermittlung bei der Deutschen Post DHL Group

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  1. Arbeitsplatz|(p541602)Arbeitsplatz
  2. Arbeitsplatz|(p541602)Arbeitsplatz

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Deutsche Post DHL Group is a global logistics and mail communication company with around 570,000 employees in over 220 countries. The Deutsche Post DHL Group includes Deutsche Post - as a pan-European postal service company and DHL - as a global company in the areas of international express shipping, freight transport, e-commerce and supply chain management. The company provides, among other things, With responsible action, targeted environmental protection measures and corporate citizenship, we make a positive contribution to the environment and society.

Disability and functional restriction of the employee:

The man has a visual impairment and also a hearing impairment. He can only optical information (eg writing) enlarged and perceive with strong contrasts. When addressing from one side and the spatial hearing it comes to limitations in hearing, but can be compensated by the use of a hearing aid for the most part. The GdB (degree of disability) is 100.

Education and job:

The employee is Post Operations Assistant and has worked for the company for many years.

Workplace and work duties:

The employee works in the field of address determination at a computer workstation. Its task is to determine the addresses of incorrectly addressed shipments. The employee uses a PC with an address finding and a special zoom software for enlarged and more contrasty (color, brightness inverted) display of the screen contents on a large screen (Figure 1). The PC also has a special keyboard with a large and high-contrast label. To detect the erroneous or incomplete addresses (eg on letters), he uses a screen reading or camera reader. This tool makes it possible to enlarge the written information on another large screen. For better perception, the presentation can also be made more contrast here. In addition, the employee has an illuminated magnifying glass, which he occasionally uses (Fig. 2), and the workplace has a glare-free work lamp attached to the work table to optimize lighting conditions by adapting to the increased lighting requirements. The employee is satisfied with the disability-friendly design, since he can independently carry out his work. The employee's workplace belongs to the branch MAIL Hannover. Another similarly designed workplace is also located in the branch MAIL Hannover. Organizationally and technically, however, it is part of a nationwide project of Finance & HR Operations Germany. Six employees with visual impairment work in the Finance & HR Operations Germany project.

Work environment - mobility:

The employee's workroom is further away from the factory entrance so he has to walk a longer walk. For better orientation, the path to the workplace and the social areas was provided with high-contrast markings. For example, markings have been created that guide the employee to zebra crossings so that he can safely cross the road.

Assistive devices used:

Reading and working lights Video systems with image enlargement Magnifying glasses, lenses and lens systems for magnification Behind-the-ear hearing aids Keyboards special output software

Keywords and Further Information

Funding and participation:

The hearing aid was funded by the statutory health insurance with a fixed amount. The other aids were 100% funded by the Integration Office. Contact with the Integration / Inclusion Office and the coordination of the action took place via the employer's inclusion officer and the members of the integration team (eg, severely handicapped representative and company doctor) of the branch.

ICF Items

Reference Number:


Last Update: 14 Aug 2019