Case Study
Arbeitsgestaltung für einen Zusteller

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Deutsche Post DHL Group is one of the world's leading companies for logistics and mail communication. The group focuses on being the first choice for clients, employees and investors in its core businesses worldwide. It connects people, facilitates global trade and makes a positive contribution to the world through responsible business practices, targeted environmental protection and corporate citizenship. Deutsche Post DHL Group combines two strong brands: Deutsche Post is Europe's leading postal service provider, while DHL represents a comprehensive service portfolio in the international growth markets in the areas of international express delivery, freight transport, e-commerce and supply chain management. Deutsche Post DHL Group employs more than 500,000 people in over 220 countries and territories worldwide.

Disability and functional limitation of the employee:

The man is hard of hearing and only limited capable of acoustic information, such. B. speech and signals to perceive. Due to disability, therefore, audible information must be strengthened so that it can be perceived by the man acoustically. The GdB (degree of disability) is 80.

Education and work:

The man works as a parcel delivery at the MAIL Branch Göppingen.

Workplace and work duties:

The man is used as a delivery agent for parcels for a delivery district. Every morning he takes over there the pre-loaded with parcels company vehicle. For on-site communication with colleagues and customers, the deliverer uses hearing aids. For questions to the branch during delivery, he uses a mobile phone that has been retrofitted by a hearing care professional with an induction or telecoil coil. For telephoning the deliverer puts his hearing aids (with already integrated telecoil) on the phone function, so that a phone calls or direct better listening to the language without noises is possible. The speech is not transmitted by the sound to the respective microphone of the hearing aid, but via an electromagnetic field directly into the hearing aid.

Assistive devices used:

Behind-the-ear hearing aids

Work organization:

The performance target of an average delivery person or a deliverer fulfilled the employee so far only up to a maximum of 50 percent, since it is still incorporated in the district. Due to the disability, some communication difficulties arise so that he needs additional explanations for service instructions and special instructions for innovations.

Keywords and Further Information

Funding and participation:

The payment-free hearing aids were funded by the health insurance. The mobile phone was subsidized by the Integration or Inclusion Office. In addition, the establishment receives a two-year grant to compensate for the exceptional burden - due to the reduced benefit - as a job security allowance and a staff support grant to offset the care burden. The contact to the Integration or Inclusion Office and the coordination of the measure took place via the employer's employer and the representation of disabled persons. The consultation, measurements and adjustment of the hearing aids and the mobile phone was made by a hearing care professional.

ICF Items

Reference Number:


Last Update: 21 Nov 2019