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Case Study Workplace design in the mail distribution service and the in-house print shop of a municipal administration


The employer is a municipal government.

Employee's Disability and Functional Limitation:

The man's diabetes mellitus resulted in visual impairment. Visual acuity (visual acuity) is highly impaired (less than 0.05) and worse in the left eye than in the right eye. In addition, colour vision is impaired and there is age-related long-sightedness. The man's GdB (degree of disability) is 80.

Workplace and work task:

The man works in the mail distribution service of the city administration. Due to the deterioration of his vision, he is no longer allowed to drive a motor vehicle and is therefore only able to work in the office.
also information on driver's licenses and driver's license regulations for people with disabilities.
Operating duplicating equipment in the in-house print shop, to produce reprints and publications for the City, fills 60-70% of his work time. One of the employee's duties continues to be mail distribution within the building. The workplaces are located on different floors. Pre-sorting of mail takes place in the mail distribution room. Here a rough recognition of the addresses on the letters or folders is necessary. With the help of the existing illuminated reading magnifier, the employee can carry out this work without restrictions, whereby the adjustability of the illumination intensity is very helpful. At the workplace in the in-house print shop, the employee is required to recognize handwritten orders in type and volume, as well as instructions of a handwritten and typewritten nature. The task at the copy machines begins with loading the paper and setting the desired version. The insertion of paper is simple, and the employee is satisfactory acquainted with the hand movements involved. Greater difficulties are encountered when operating the automatic copying machines or the respective terminals and controls, as it is difficult for him to recognize the settings and adjust them after a test print.
So that the employee can recognize and read orders, instructions, test prints as well as possible corrections, he was provided with a screen reader with an additional large or flat screen as an output device for enlargement and, if necessary, a higher-contrast display. The screen reader and flat screen are located on a trolley which can be parked next to the copying machines. For the operation of the copying machines, a large field magnifier with cold light lamp is used, which is mounted on a special bracket or arm on the trolley and can be positioned accordingly for the recognition or magnification of the settings and operating elements.

Assistive products used:

Further Information

The workplace design suitable for disabled people was supported by the employment agency. Advice was provided by the Technical Advisory Service (TBD) of the Employment Agency.

ICF Items

Reference Number:


Last Update: 4 Jun 2018