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Deutsche Post DHL Group - Computer workstation for a commercial clerk with dysmelia

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Deutsche Post DHL Group, with more than €56 billion in revenue in 2014, is the largest postal services provider in Europe and the world's leading logistics Group. The Deutsche Post and DHL corporate brands stand for a one-of-a-kind portfolio of logistics (DHL) and communication services (Deutsche Post). The Group provides its customers with both easy-to-use standardized products as well as innovative and tailored solutions ranging from dialogue marketing to industrial supply chains. More than 480,000 employees in more than 220 countries and territories form a global network focused on service, quality and sustainability.

Disability and functional limitation:

The man has limb deformity (dysmelia) of the arms and legs. This leads to restrictions in his area of reach and reduction in his body strength. He can only walk short distances and is therefore dependent on the use of an electric wheelchair.

Training and job:

He completed training as an office clerk in a rehabilitation centre. He has worked for many years as a clerk with Deutsche Post or its legal predecessor and for some time in the Direct Marketing Centre in Kassel.

Workplace and duties:

He works at a computer workstation in an office (Picture 1). Part of his duties are the planning of seminars in the Direct Marketing Centre for small medium enterprises and personnel management (holiday plans and reporting inability to work).
To compensate for the restrictions due to the disability, the workplace is equipped with:
- an individual custom-made electrical height-adjustable operating and adjustable work table (drawers and height-adjustment of the work surface for undercutting with the wheelchair), work substructures, on the right a drawer who can automatically move in and out, on the left a storage of equipment with a bracket handle, smoothly pulling out,
- a footrest surfaced with a rubber mat,
- an electrical back and front driving, manual height-adjustable telephone swivel arm and manual rotatable (for an optimal und ergonomic positioning of the telephone during telephoning),
- surface,
- electronic tools for punching and stapling documents for storage and folders (with a using with minimal power and handling effort),
- gripping pliers for increasing the stretching distance, for example for picking up objects from the floor,
- an electric wheelchair for the office with an electric height adjustable seat as a replacement for an office chair (for improving mobility and to reach high switches or objects) and
- a small field keyboard (Picture 2) with integrated hulapoint (for operating the mouse) designed for people with a small area of reach.
Numerous aids and operating elements (e.g. the switch for adjusting the height of the desk) are within his restricted area of reach and can be reached and used without much physical stress or difficult postures.

Work organization:

The work volume was reduced because of his disability. The work volume is half the normal work volume for the time available.

Work environment - mobility:

The workplace is on one level and can be reached, barrier-free, from the disabled parking space which is located close to the entrance. The door to the building of the direct marketing center is equipped with an electronic door opener and closer. He has a valid driver's license and currently does not own an adapted car. He therefore comes to work with an acquaintance by means of a car-share arrangement.

Assistive devices used:

electrically powered wheelchairs with powered steering
leg supports and foot supports
gate, door, window and curtain openers/closers
input devices for computers (keyboards with small field and hulapoint and so on)
assistive products for extended reach
fixed-position systems (telephone swivelling arms)
workplace furniture and furnishing elements
assistive products for office administration, information storage and management at work

Support and cooperation:

The aid for the disabled-friendly workplace was 100% supported by the Office for vocational integration. Contact with the Office for Vocational Integration and the coordination of these measures took place through the representative for employees with severe disabilities and a representative of the employer. The technical advisory service of the Office for Vocational Integration supported and advised on the measures.
His workplace, with respect to the compensation charge, was considered as two compulsory places.



  • working environment /
  • environment /
  • physical disability /
  • Deutsche Post /
  • post /
  • letter /
  • computer workplace /
  • screen work /
  • screen /
  • office work /
  • commercial clerk /
  • commercial profession /
  • typing work /
  • education and training planning /
  • computer /
  • small-size keyboard /
  • keyboard /
  • mouse /
  • mouse control /
  • input device /
  • operating control /
  • hole-punch /
  • stapler /
  • telephone /
  • telephone swivel arm /
  • wheelchair /
  • gripping pliers /
  • electric wheelchair /
  • worktable /
  • table /
  • desk /
  • door /
  • door opening system /
  • door closing system /
  • access route /
  • parking space /
  • mobility /
  • working equipment /
  • access to workplace /
  • organisation /
  • work task /
  • barrier-freedom /
  • mobility aid /
  • driving licence /
  • driving licence /
  • driver´s license regulation /
  • driving service /
  • use means of transport /
  • handling /
  • calling /
  • communication aid /
  • communication /
  • employment /
  • using telecommunication device /
  • telecommunication device /
  • telecommunications /
  • telephone aid /
  • participation in working life /
  • participation /
  • full-time job /
  • employer /
  • employee /
  • vocational rehabilitation /
  • arm /
  • leg /
  • EASTIN /
  • inclusion officer of the employer /
  • foot rest /
  • representation of the severely disabled /
  • print, media and advertising /
  • body posture and body part movement /
  • mobility and locomotion /
  • environmental influences, safety and loads /
  • office for vocational integration /
  • walking impairment /
  • Wheelchair-driver /
  • dysmelia /
  • arm impairment /
  • leg impairment /
  • service /
  • office /
  • marketing /
  • gripping /
  • holding /
  • body posture /
  • standing /
  • walking /
  • rate of work /
  • reaching area /
  • body load /
  • shoulder arm movement /
  • workplace design /
  • work organisation /
  • technical advice /
  • barrier-free design /
  • assistive product /
  • working environment design

update status: 29.05.2018

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