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Workplace layout for an office clerk in a wheelchair in a call centre

Employer:

The employer is a call center. The call centre has already had good experience with employing disabled people and is therefore prepared in future to further employ disabled people.

Disability and functional restriction of the woman:

She is paraplegic. She is always dependent on the use of a wheelchair. Her areas of vision and reach are reduced due to her disability.

Training and job:

She completed training as an office clerk in a vocational training centre and after that was unemployed. She did a 3 month practical course with her current employer. During the practical she convinced all with her qualification and motivation, so that she was eventually newly employed as a part-time employee (20 hours per week).

Workplace and duties:

She is responsible for supporting customers on the phone. She works at a computer workstation in the office. At present she deals with a client who is involved with systematic lotto. On their behalf she phones customers and offers them bargains, registers complaints and changes of address. Her workplace consists of a height adjustable worktable, underneath which a wheelchair can be placed. The work measures (PC, monitor, keyboard etc.) can be best placed within her restricted area of reach and vision. For telephoning she uses a headset (listening-speaking system) as is standard in call centres.

Work environment:

The sanitary area of the building (washbasin, toilet, etc.) is already laid out in a disabled- friendly way so that she can use these without problems or barriers. To reach her workplace there is a disabled-friendly lift available. She is mobile with a specially adapted motor car. The car has been adjusted for complete manual operation. To drive the car a special driver's licence was needed.

Assistive devices used:

toilets
wash basins
mirrors for facial care
vehicle accessories and vehicle adaptations
bimanual handrim-drive wheelchairs
fixed grab bars and handgrips
assistive products for vertical accessibility
workplace furniture and furnishing elements

Support:

The Work Agency subsidised the purchase of the disabled-friendly car, supported her obtaining her driver's licence and paid her employer a three year staggered salary subsidy for the vocational integration as she was previously unemployed.



Id-No.:

R/PB5348


  • working environment /
  • environment /
  • physical disability /
  • wheelchair /
  • paralysis /
  • commercial clerk /
  • computer workplace /
  • screen work /
  • computer /
  • typing work /
  • office work /
  • customer services /
  • telephone operator /
  • callcenter /
  • part-time job /
  • working hours /
  • placement /
  • microphone /
  • headset /
  • telephone /
  • calling /
  • head set /
  • head set /
  • worktable /
  • table /
  • desk /
  • office equipment /
  • sanitary facility /
  • mirror /
  • washbasin /
  • toilet /
  • support grip /
  • driving licence /
  • driving licence /
  • driver´s license regulation /
  • motor vehicle /
  • car equipment /
  • mobility /
  • access route /
  • lift /
  • stairs /
  • staircase /
  • umemployment /
  • working equipment /
  • access to workplace /
  • step climbing /
  • passenger elevator /
  • vertical elevator /
  • work task /
  • barrier-freedom /
  • washing /
  • mobility aid /
  • new hire /
  • Technical Inspection Organisation /
  • automatic /
  • automatic gearbox /
  • gas /
  • brake /
  • accelerator pedal /
  • foot pedal /
  • brake pedal /
  • pedal /
  • manual accelerator /
  • transmission /
  • operating control /
  • driving /
  • communication aid /
  • communication /
  • transfer vocational education-job /
  • employment /
  • using telecommunication device /
  • telecommunication device /
  • telecommunications /
  • telephone aid /
  • participation in working life /
  • participation /
  • employer /
  • employee /
  • vocational rehabilitation /
  • spinal cord /
  • EASTIN /
  • changing place /
  • emergency /
  • emergency alarm system /
  • emergency call /
  • emergency alarm system /
  • Personal emergency alarm systems /
  • paging system /
  • body posture and body part movement /
  • mobility and locomotion /
  • environmental influences, safety and loads /
  • labour office /
  • Wheelchair-driver /
  • paraplegia /
  • vocational training centre /
  • service /
  • office /
  • telephone switchboard /
  • body posture /
  • standing /
  • walking /
  • reaching area /
  • body load /
  • climbing /
  • workplace design /
  • technical advice /
  • barrier-free design /
  • integration aid /
  • wage costs subsidy /
  • assistive product /
  • practical course /
  • working environment design /
  • car adaptation


update status: 10.11.2006


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