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Deutsche Post DHL Group - barrier-free design for an employee in the administration with walking impairment

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Deutsche Post DHL Group, with more than €56 billion in revenue in 2014, is the largest postal services provider in Europe and the world's leading logistics Group. The Deutsche Post and DHL corporate brands stand for a one-of-a-kind portfolio of logistics (DHL) and communication services (Deutsche Post). The Group provides its customers with both easy-to-use standardized products as well as innovative and tailored solutions ranging from dialogue marketing to industrial supply chains. More than 480,000 employees in more than 220 countries and territories form a global network focused on service, quality and sustainability.

Disability and functional limitation of the employee:

The severely disabled woman has a walking disability, based on a disturbance of coordinating movements (ataxia). She relies on a walker for locomotion because of her disability.

Training and job:

The woman works for the employer as a civil servant in the house at at a MAIL Branch Duisburg.

Workplace and work duties:

The officer works at a screen workplace in an office. Her job covers various administrative tasks related to house service. For her daily work she currently only requires a sufficiently large office with ergonomic office furniture (e.g. working table and swivel chair) and appropriate room to move, to enable her a barrier-free movement with her walking aid or her walker.
The office swivel chair in her workplace has a parking brake that prevents the chair from slipping away while the employee sits down and gets up; she can support herself on the armrest of the office chair. The office swivel chair was previously selected and tested together with a staff member.

Work environment:

The employee has a widened, acknowledged and illuminated handicapped parking place directly at the side entrance (Fig. 1). She covers the path from the parking lot or from her car to the side entrance of the building without walking aids. This is made possible by lowering the curbs and because of the use of a ramp with a low ascent and handrails (Fig. 2 and 3). The ramp is also illuminated (Fig. 4) and the lower part is heated so that it remains free of snow and ice in winter. A switch is located on the front door of the side entrance with that the door can be automatically opened. From the entrance door to the beginning area of the hall another handrail is installed on which the employee can support herself. At the end of the handrail a walker is available with whom the employee can move up to her workplace. That is on the second floor of the building and can be reached by a conventional passenger lift. On the way to work all corridor doors can be opened in each case by an electric motor via door openers and closers on the operation of a switch (Fig. 5) and then automatically closed (Fig. 6). For security reasons, a sticker with a warning label is located on the corresponding door (Figure 7).
At the suggestion of the FASi an evacuation chair was bought, because the office of the employee is in the second floor.

Assistive devices used:

Rollators and Delta Gehräder (rollators)
Handrails and railings
Rescue equipment (Evac Chair)
Work and office chairs (office chair with roller brake)

Support and participation:

The disability-friendly design was funded 70% from the Integration Office. The contact to the technical advisory service of the Office integration and coordination of the action took place on the representative.



  • Deutsche Post /
  • physical disability /
  • working equipment /
  • work task /
  • employment /
  • full-time job /
  • worktable /
  • table /
  • work chair /
  • chair /
  • participation /
  • participation in working life /
  • railing /
  • screen work /
  • computer workplace /
  • walking aid /
  • rollator /
  • mobility /
  • mobility aid /
  • working environment /
  • environment /
  • barrier-freedom /
  • weather /
  • employer /
  • employee /
  • access route /
  • access to workplace /
  • ramp /
  • parking space /
  • office chair /
  • desk /
  • hand rail /
  • lift /
  • passenger elevator /
  • vertical elevator /
  • risk of accident /
  • prevention of accidents /
  • operating control /
  • door /
  • door opening system /
  • door closing system /
  • armrest /
  • armrest /
  • brake /
  • vocational rehabilitation /
  • EASTIN /
  • sit down /
  • stand up /
  • inclusion officer of the employer /
  • representation of the severely disabled /
  • evacuation /
  • evacuation device /
  • emergency /
  • safety /
  • brand /
  • fire /
  • stairs /
  • staircase /
  • escape route /
  • body posture and body part movement /
  • mobility and locomotion /
  • environmental influences, safety and loads /
  • office for vocational integration /
  • walking impairment /
  • motor impairment /
  • ataxia /
  • service /
  • office /
  • administration /
  • body posture /
  • standing /
  • walking /
  • motoricity /
  • coordination of movements /
  • body load /
  • bending /
  • workplace design /
  • industrial safety /
  • technical advice /
  • barrier-free design /
  • assistive product /
  • working environment design

update status: 29.05.2018

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