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Deutsche Post DHL Group - design of the workplace and working environment for an employee in detection of addresses with multiple sclerosis in a wheelchair

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Deutsche Post DHL Group, with more than €56 billion in revenue in 2014, is the largest postal services provider in Europe and the world's leading logistics Group. The Deutsche Post and DHL corporate brands stand for a one-of-a-kind portfolio of logistics (DHL) and communication services (Deutsche Post). The Group provides its customers with both easy-to-use standardized products as well as innovative and tailored solutions ranging from dialogue marketing to industrial supply chains. More than 480,000 employees in more than 220 countries and territories form a global network focused on service, quality and sustainability.

Disability and functional limitation of the employee:

The woman has multiple sclerosis (MS) and suffers a spinal syndrome. Because of her disability she is limited in her ability to walk, that's why she is confined to a wheelchair. Moreover, her motor skills as well as her arm movements are reduced and during performing activities her posture is limited. Regarding her body posture she should sit on an ergonomic work chair which allows dynamic sitting and supports the spine. The degree of handicap (degree of disability) is 100.

Education and work:

Previously the woman delivered mailings and now works for the employer in the service center address management at the MAIL Branch Munster.

Workplace and work duties:

The employee works in an office at a workplace in the area of address research. She handles undeliverable mail, for example where an incorrect or missing postal code or house number was detected. She uses a program to determine the correct addresses and forward the consignments according to the recipients.
Her workplace includes a height-adjustable work table, which can be run with the wheelchair and an ergonomic office chair (e.g. with Bag UP or inflatable cushions for targeted support of the lumbar region and offers customizable portable seat and backrest) with an additional parking brake. The brake prevents the rolling of the chair, when you sit down to or from the wheelchair, the height-adjustable armrests can be used by the employee as support to a halt when sitting down. The brake is operated through a lever, which extends to the height of the armrests and can be easily used or by stepping on the star base of the office chair. Despite her motor restrictions the employee currently does not require more tools.

Work environment - mobility:

The employee uses for her way to work a car with automatic transmission. The car is parked directly next to the ground level of the building entrance at a designated disabled parking space. It's a short path to the office and a ramp is available to overcome a small flight of stairs with the wheelchair. In the vicinity of the workplace an accessible toilet was disability-related furnished, which can be navigated and used by the need of the wheelchair assistant. The disabled toilet was created by merging two toilet cubicles. The resulting larger toilet cubicle, with the corresponding motion and () moving places, was equipped with a raised toilet (to a better moving to or from the wheelchair) with grab bars and an emergency call (Fig. 1). A higher accessible washbasin, a tilting mirror and a further emergency trigger were installed in a disability design in the anteroom of the toilet (Figure 2). In case of emergency call the emergency signal is displayed optically and acoustically outside the toilet (Figure 3) and also forwarded to the space of a supervisor. Access to the toilet or to the anteroom is gained via a heavy door, which can be opened automatically caused by an external and internal switch.
This example is exemplary for two similarly designed jobs at MAIL Göppingen branch with corresponding barrier-free work environment (disabled parking space and toilet) for the need of the employee with a wheelchair.

Assistive devices used:

bimanual handrim-drive wheelchairs
permanently mounted handle bars and support handles
openers and closers
stationary ramps
personal emergency call systems
work and office chairs (office chair with roller brake)

Support and participation:

The disability-friendly toilet was promoted with 80% and the office chair to 100% from the Integration Office. The corresponding requests for advice and support were firstly asked of the employer and the SHE representative (representation of severely disabled people) to an employee of the integration office, he coordinated the planning process, by making contacts with technical consultants of the Integration Office and checking the jurisdiction of the reimbursement in cooperation with the German pension insurance.



  • working equipment /
  • screen work /
  • computer workplace /
  • office work /
  • computer /
  • Deutsche Post /
  • post /
  • screen /
  • table /
  • worktable /
  • desk /
  • access route /
  • parking space /
  • mobility /
  • access to workplace /
  • wheelchair /
  • step climbing /
  • environment /
  • toilet /
  • sanitary facility /
  • paralysis /
  • stairs /
  • typing work /
  • pension insurance /
  • support grip /
  • door /
  • door opening system /
  • door closing system /
  • washbasin /
  • mirror /
  • ramp /
  • physical disability /
  • letter sorting centre /
  • letter /
  • emergency /
  • emergency alarm system /
  • emergency call /
  • emergency alarm system /
  • work task /
  • barrier-freedom /
  • washing /
  • mobility aid /
  • working environment /
  • automatic /
  • automatic gearbox /
  • transmission /
  • signal /
  • signal indication /
  • employment /
  • toileting /
  • participation in working life /
  • participation /
  • full-time job /
  • Personal emergency alarm systems /
  • paging system /
  • employer /
  • employee /
  • work chair /
  • chair /
  • office chair /
  • vocational rehabilitation /
  • brain /
  • arm /
  • leg /
  • spine /
  • EASTIN /
  • sit down /
  • stand up /
  • changing place /
  • representation of the severely disabled /
  • body posture and body part movement /
  • mobility and locomotion /
  • environmental influences, safety and loads /
  • brain damage /
  • office for vocational integration /
  • walking impairment /
  • Wheelchair-driver /
  • arm impairment /
  • back illness /
  • leg impairment /
  • multiple sclerosis /
  • service /
  • office /
  • body posture /
  • standing /
  • walking /
  • leg hip movement /
  • motoricity /
  • coordination of movements /
  • body load /
  • sitting /
  • climbing /
  • shoulder arm movement /
  • workplace design /
  • technical advice /
  • barrier-free design /
  • assistive product /
  • working environment design

update status: 29.05.2018

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